Refund policy

At Kemin, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.

Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned in the same condition in which it was received. Original tags, packaging, accessories, and other included items should also be returned where applicable.

Items that show signs of wear, washing, alteration, misuse, customer-caused damage, or missing parts may not be accepted for return.

Before sending any item back, please contact us at:

Email: makhov_baredt44@outlook.com

Please include your order number and the reason for your return. If your return is approved, we will provide further instructions.

Do not send products back without contacting us first.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at makhov_baredt44@outlook.com.

Please include your order number, a description of the issue, and clear photos or videos showing the problem.

After reviewing the information provided, we may offer a replacement, refund, partial refund, or another appropriate solution depending on the circumstances.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened, used, or worn.

Customized, personalized, clearance, final-sale, or gift-card purchases may also be non-returnable unless required by applicable law.

If you are unsure whether an item can be returned, please contact us before purchasing.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card provider, or payment processor to process and display the refund.

Original shipping fees may not be refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable consumer law.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning products. Kemin is not responsible for return parcels that are lost before reaching the designated return location.

Exchanges

If you need a different size, colour, or style, please contact us.

Depending on stock availability and the circumstances of the order, we may arrange an exchange or ask you to return the original product and place a new order.

Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist you. However, once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Australian Consumer Law where applicable.

Contact

For return or refund questions:

Kemin
Website: https://kemin.online/
Email: makhov_baredt44@outlook.com