Shipping policy

Thank you for shopping with Kemin.

The following policy explains our order processing, shipping, delivery, and tracking procedures.

Order Processing

Orders generally require processing before shipment.

Processing times may vary depending on product availability, order volume, seasonal demand, verification requirements, and other operational factors.

Orders placed during weekends or public holidays may begin processing on the next business day.

Shipping Methods

Kemin may offer several delivery options depending on the order and destination.

Standard Shipping: approximately 7–12 business days.

Express Shipping: approximately 4–7 business days.

Free Shipping: approximately 7–15 business days where offered.

Shipping options available to you will be shown during checkout where applicable.

Delivery Estimates

All delivery times are estimates rather than guarantees unless expressly stated otherwise.

Actual delivery may take longer due to customs inspections, carrier delays, weather, public holidays, high seasonal demand, incorrect addresses, remote-area delivery, or other circumstances beyond our reasonable control.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after shipment.

Please allow approximately 2–5 business days for tracking information to begin showing updates after dispatch.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error, contact us as soon as possible.

If an order has already been processed or shipped, we may not be able to change the address.

Additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer where permitted by law.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such fees may be the customer's responsibility.

Kemin does not control customs charges imposed by governments or customs authorities.

Delayed Orders

If your parcel is significantly delayed, please check your tracking information first.

If no meaningful update is available, contact us with your order number and we will assist you where reasonably possible.

Lost Packages

If tracking indicates that an order has been lost or if the shipment has not arrived after a reasonable period, please contact us.

We may investigate the matter with the relevant carrier before determining an appropriate resolution.

Contact

Shipping support:

Kemin
Website: https://kemin.online/
Email: makhov_baredt44@outlook.com